Welcome to Irwins Zone’s FAQ section. Here, we’ve compiled answers to common questions about our professional-grade tools, delivery services, and customer support. Whether you’re a contractor or DIY enthusiast, find quick solutions below.

Product Questions

Q: What types of tools does Irwins Zone specialize in?
A: We focus on high-performance tools including drill bits, hole saws, jigs, sharpening tools, socket accessories, and wrecking bars from top brands like DeWalt, Bosch, and Stanley.
Q: Are your tools suitable for professional contractors?
A: Absolutely. Our tools are selected specifically for their trade-proven reliability and are trusted by professionals working under tight deadlines.

Shipping & Delivery

Q: What shipping options are available?
A: We offer two options:
– Standard Shipping (10-15 business days via DHL/FedEx): $12.95 flat rate
– Free Shipping (15-25 business days via EMS): For orders over $50
Q: Do you ship internationally?
A: Yes, we serve tool users worldwide except some Asian and remote regions. Our strategic warehouse locations ensure efficient global delivery.
Q: How long does order processing take?
A: Orders are typically processed within 1-2 business days. You’ll receive tracking information once your order ships.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to protect all transactions. We never store full payment details on our servers.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return policy from the delivery date. Contact our team at [email protected] to initiate returns. Items must be unused and in original packaging.
Q: Who covers return shipping costs?
A: Customers are responsible for return shipping unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.

Technical Support

Q: Who can I contact for tool usage advice?
A: Our support team includes former contractors who understand worksite needs. Email [email protected] for professional guidance.
Q: Do you offer sharpening services for your tools?
A: While we sell sharpening tools, we currently don’t offer sharpening services. Our sharpening tools are professional-grade for maintaining your equipment.

Still Have Questions?

Our Worcester-based team is ready to help with your tool and delivery needs. Contact us at:

Email: [email protected]
Address: 4517 Ferguson Street, Worcester, US 01610

We respond to all inquiries within 1 business day.