At Irwins Zone, we deliver professional-grade tools with the same precision you expect on the job site. Our shipping and returns policies are designed by tradespeople, for tradespeople – straightforward, efficient, and built to keep you working.

Shipping Information

Order Processing

We get your tools ready fast:

  • Processing time: 1-2 business days after payment confirmation
  • Tracking information: Sent via email once your order ships

Shipping Options

Standard Shipping ($12.95 USD)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Includes full tracking

Free Shipping (Orders over $50 USD)

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping
  • Basic tracking included

Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary by destination.

Professional-Grade Returns & Exchanges

We stand behind our tools with the same durability we build into every product. If something isn’t right, we’ll make it right – no unnecessary paperwork, just solutions that work.

Returns Process

Key Details:

  • Return window: 15 days from delivery date
  • Condition: Unused, in original packaging with proof of purchase
  • Non-returnable items: Sharpening Tools (for hygiene reasons) and custom-modified Jigs

Step-by-Step Returns

  1. Email Us
    Contact [email protected] within 15 days with:
    • Your order number
    • Reason for return (defective/damaged/wrong item)
    • Photos if item is damaged
  2. Get Authorization
    Our Worcester-based team (fellow tradespeople) will respond within 24 business hours with:
    • Return Authorization Number
    • Shipping instructions
  3. Ship It Back
    Pack items securely (we recommend original packaging) and ship to:
    Irwins Zone Returns
    4517 Ferguson Street
    Worcester, US 01610
    Return shipping is at your expense unless the return is due to our error.
  4. Inspection & Refund
    Our tool specialists inspect returns within 2 business days. You’ll receive:
    • Email confirmation when processed
    • Refund to original payment method within 5 business days after approval

Refund Information

  • Credit/Debit Cards: 3-5 business days after processing
  • PayPal: Typically within 24 hours
  • Original shipping fees: Non-refundable unless the return is due to our error

Exchanges

For fastest service:

  1. Place a new order for the correct item
  2. Return the original item following the standard process
  3. We’ll expedite processing of your refund

Damaged or Defective Tools

If you receive a damaged or defective tool:

  • Contact us within 48 hours of delivery
  • Include photos of the damage
  • We’ll cover return shipping and expedite your replacement

Contractor-Centric Service

We understand time is money on the job site. Our returns team consists of former tradespeople who speak your language and know what you need to keep working.

Need help? Contact our returns team at [email protected] – we typically respond within 24 business hours (often faster).