Welcome to Irwins Zone! These Terms and Conditions govern your use of our website and purchases of our professional-grade tools. By accessing irwinszone.com and making purchases, you agree to these terms. Please read them carefully.

1. Our Business & Target Customers

Irwins Zone specializes in providing professional-grade tools for tradespeople, including but not limited to:

  • Drill Bits
  • Hole Saws
  • Jigs
  • Sharpening Tools
  • Socket Accessories
  • Wrecking Bars

Our products are designed by tradespeople, for tradespeople, with an emphasis on durability, precision, and job-site reliability.

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your account credentials
  • Promptly update any changes to your information

2.2 Prohibited Activities

You may not:

  • Use our products for illegal purposes
  • Reverse engineer or modify our tools for resale
  • Use automated systems to place orders beyond reasonable personal/business use
  • Misrepresent your identity or provide false payment information

3. Products & Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free.

3.2 Professional Use

Our tools are designed for professional use by trained tradespeople. Proper safety equipment and procedures should always be followed.

3.3 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Sharpening Tools
  • Custom-modified Jigs

4. Ordering & Payment

4.1 Order Process

By placing an order, you:

  • Agree to pay the full amount including applicable taxes and shipping
  • Confirm that the payment method is valid and authorized
  • Authorize us to verify your payment details

4.2 Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive tracking information via email once your order ships.

5. Shipping Policy

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95 USD) via DHL or FedEx (10-15 business days)
  • Free Shipping via EMS for orders over $50 USD (15-25 business days)

5.2 Shipping Limitations

We ship worldwide except to:

  • Certain Asian countries (specific restrictions available upon request)
  • Remote locations with limited carrier access

6. Returns & Refunds

6.1 Return Policy

We accept returns within 15 days of delivery date for:

  • Defective items
  • Damaged during shipping
  • Wrong items shipped

Items must be unused and in original packaging with proof of purchase.

6.2 Return Process

  1. Contact us at [email protected] within 15 days with order details
  2. Our team will provide a Return Authorization Number
  3. Ship items to: Irwins Zone Returns, 4517 Ferguson Street, Worcester, US 01610
  4. Refund processed within 5 business days after inspection

6.3 Refund Details

  • Original shipping fees are non-refundable unless the return is our error
  • Credit/Debit Cards: 3-5 business days after processing
  • PayPal: Typically within 24 hours

7. Intellectual Property

All content on irwinszone.com, including:

  • Product designs
  • Logos
  • Website content
  • Photography

are the exclusive property of Irwins Zone and protected by intellectual property laws. Unauthorized use is strictly prohibited.

8. Liability Limitations

8.1 Product Use

Irwins Zone is not liable for:

  • Improper use of tools beyond manufacturer specifications
  • Failure to follow proper safety procedures
  • Modifications made to products after purchase

8.2 Website Use

We are not responsible for:

  • Temporary website unavailability
  • Technical issues beyond our reasonable control
  • Third-party actions affecting your use of our site

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our site after changes constitutes acceptance of the new terms.

10. Contact Us

For questions about these Terms and Conditions:

Email: [email protected]
Address: 4517 Ferguson Street, Worcester, US 01610

Thank you for choosing Irwins Zone. We’re committed to providing professional-grade tools with tradesperson-focused service. These terms exist to protect both parties and ensure clear expectations for our business relationship.